This Privacy Policy describes how SILVANA ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from fidelverta.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means any user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law


How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources over the past 12 months, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use information we collect about you to:
- Communicate with you
- Provide the Services
- Comply with legal obligations
- Enforce terms of service
- Protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You
- Basic contact details: name, address, phone number, email
- Order information: name, billing address, shipping address, payment confirmation, email, phone number
- Account information: username, password, security questions
- Shopping information: items viewed, cart contents, Wishlist items
- Customer support information: information included in communications with us

Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser information, network connection details, IP address, and other interaction data.


How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services, process payments, fulfill orders, send notifications, manage accounts, arrange shipping, facilitate returns and exchanges, and enable review posting.

Marketing and Advertising
We use your personal information for marketing and promotional purposes, including sending communications and displaying advertisements.

Security and Fraud Prevention
We use your personal information to detect and prevent fraudulent, illegal, or malicious activity. If you have an account, keep your credentials safe and contact us immediately if your account is compromised.

Communicating with You
We use your personal information to provide customer support and improve our Services.

How We Disclose Personal Information
We may disclose your personal information to third parties under certain circumstances:
- Vendors and service providers (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping)
- Business and marketing partners (including Shopify)
- When directed or consented by you (e.g., shipping products, social media widgets)
- Affiliates within our corporate group
- In connection with a business transaction (e.g., merger, bankruptcy)
- To comply with legal obligations, enforce terms of service, and protect our rights and the rights of others

Disclosure in the Past 12 Months
We have disclosed the following categories of personal information in the past 12 months:
- Identifiers (e.g., basic contact details, order, and account information)
- Commercial information (e.g., order information, shopping information, customer support information)
- Internet or similar network activity (e.g., Usage Data)

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content
If you post product reviews or other user-generated content in public areas of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of information you make publicly available.

Third-Party Websites and Links
Our Site may provide links to third-party websites. Review their privacy and security policies before providing information. We are not responsible for the privacy or security of such sites or the accuracy of information found on these sites.

Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If a child has provided us with personal information, contact us to request deletion.

Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee "perfect security." We retain personal information as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information:
- Right to Access/Know
- Right to Delete
- Right to Correct
- Right of Portability
- Right to Opt out of Sale, Sharing, or Targeted Advertising
- Right to Limit Use/Disclosure of Sensitive Information
- Right to Restrict Processing
- Right to Withdraw Consent
- Right to Appeal

You can manage communication preferences by opting out of promotional emails using the unsubscribe option. Non-promotional emails related to your account or orders will still be sent.

Complaints
If you have complaints about our processing of your personal information, contact us. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.


Contact
For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at:

Email: info@.com
Address: Chouifat, Lebanon